- Shipping & Returns
Shipping & Returns
*Returns must be requested through Trezolavi.com by emailing firstname.lastname@example.org and requesting an "RA" (Return Authorization) number. We request RA numbers so we can properly be notified of an expecting return and track its progress back to Trezolavi.com.
*To be eligible for a full refund or store credit. Merchandise must be returned within 15 days of purchase.
*No return and no refund ON SALE items.
*Merchandise must not be worn, altered, damaged, or washed.
*Merchandise must have all original tags attached and must be neatly placed in it's original plastic bag for protective purposes. Original plastic bag must not be missing, ripped, or torn.
*All returned orders who received free shipping for orders over $50 will be charged $5.50 shipping and handling fee.
*A 10% restocking fee will be charged for all refunds in excess of $150.
Trezolavi will not assume liability for international orders once the package has left the US postal service.
Returns on International orders will be eligible for store credit only.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If you have any additional questions about returns, send them straight to us at: email@example.com